We value customer satisfaction and quality with every purchase. Refunds or returns will only be accepted under the conditions below.

Eligible for Refund/Return

• Item received damaged or defective
• Item different from what was ordered

Requests must be submitted within 24 hours of delivery with clear photo/video proof.

Not Eligible for Refund/Return

• Minor flaws or small variations that are already stated in the product description
• Slight imperfections that do not affect the overall look or function
• Customers who are extremely flaw-conscious — if you want absolute perfection, please do not purchase

All items are custom and slight variations are normal.

Refund Process & Shipping Terms

• Once the return is approved, customers must ship the item back at their own expense
• Item must be returned in unused, good condition with proof provided before shipping
• After we receive and inspect the item, the refund will be issued in full
• If the item is returned used, damaged, or altered, refunds will not be issued

Communication & Conduct Policy

We always maintain professionalism when dealing with customers.
However, if a buyer communicates in an aggressive, disrespectful, or threatening manner, we reserve the right to:

• Stop responding
• End the conversation
• Decline further service or assistance